Join the Motor team.

About Motor

We’re Motor. We work with individuals, businesses, and utilities to accelerate the adoption of electric cars and a cleaner energy future. The simplest way to get an electric car, Motor affords drivers access to all of the benefits of driving electric with none of the hassle.

Job Description

As a Member Success Associate II, you will focus on making sure Motor’s member-facing operations work smoothly. Your primary responsibility will be interfacing directly with our members via text, phone, and email to ensure they receive quality service, but you will wear a lot of other hats in this early-stage startup. You will become a subject matter expert in all things EV and charging, and will be able to serve as a first line of escalation for complex member inquiries.

Responsibilities

• Interact with members using customer management systems, helpdesk software, sms, email, and telephone
• Run Motor’s help desk and respond to member inquiries 
• Follow-up with potential members on partial signups and remarketing campaigns
• Work with members to reconcile billing issues
• Work with local market teams to coordinate operations, vehicle deliveries, and onboarding sessions
• Maintain the vehicle maintenance system and coordinate vehicle servicing with local
• market operations
• Monitor and update multiple customer pipelines, ensuring that all customer inquiries are serviced within Motor’s SLAs
• Be the first point of escalation during your shift for customers requiring assistance beyond the Tier I support team
• Relay relevant customer feedback to the Motor team
• Contribute to the broader team as a voice for the customer, including through individual and shared quarterly systems-building objectives

Qualifications

• 3-5 years of experience in operations or member services role resolving customer facing product and billing inquiries
• Experience working with multiple products and customer management systems across time zones
• Highly organized, detail-oriented, and able to execute on a number of projects simultaneously in a fast-paced environment
• Experience with startups, mobility services, energy, or Electric Vehicle knowledge a plus
• Impeccable writing skills and the ability to clearly communicate information to
• different audiences
• Proficiency with CRM Software, Microsoft Office and Google Workspace (Drive, Docs, Sheets, etc.)
• Bachelor degree in business administration or related field preferred

Compensation + Benefits

• Competitive salary
• Opportunities to expand your skill sets
• A startup atmosphere allowing for varied and rapid career development
• A fun and inclusive working environment

Location & Hours

• Remote Opportunity for a candidate based in Australia and New Zealand to support business in the United States
• Motor phone lines are open 24/7 – Successful candidate will have availability to support a USA evening schedule (Eastern Standard Time) with some weekend availability required.

If you are interested in applying, please send a resume and cover letter to amanda@trymotor.com

Motor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, genderidentity, national origin, age, protected veteran or disabled status, or genetic information.

Founding Engineer (Full Stack Engineer)

About Us 

We’re Motor. Our mission is to accelerate the decarbonization of personal mobility by making it easier to drive electric.

Motor partners with utilities to accelerate consumer adoption of electric vehicles. Motor engages customers in every step of their EV journey and we’ve worked with hundreds of new EV drivers to align the ideal EV driver journey with optimal grid outcomes.

We are an early stage company and raised a $7 million Series A round in Q1 2023. We are headquartered in Arlington, Virginia and operate in Indiana and Vermont.. 

Job Description 

Motor is looking for a highly motivated Founding Engineer to join our team and lay the technical and cultural foundation for our engineering discipline. As an early technical team member you will report to the VP of Product & Technology and work across the organization to develop our core product and architecture. 

You must thrive in a fast-paced environment with a certain level of ambiguity and set your own structure as you interact and play a role within many teams from product to design to customer support. You will have the opportunity to set the bar in terms of technical execution and quality, as well as how we grow the team. A founding engineer will own and balance delivering in the present with laying the foundation for the future.

Responsibilities 

• Hands-on coding to build, deliver and own features end to end including technical design, implementation, analytics and reliability at scale
• Balance trade-offs between speed of execution with quality and technical debt to drive speed to market and product-market fit
• Play a lead role in selecting SaaS and other technical tools and manage integrations and collaboration with vendors
• Collaborate closely with Motor team members to align technology development, product vision and business and operational goals
• Maintain, migrate or scale existing platforms and integrations 
• Grow the engineering team with a clear cultural and technical direction

Preferred Qualifications 

• Strong alignment with Motor’s mission
• Great collaborator, strong communication and leadership skills
• Significant experience in a software startup environment 
• 2-5 years of experience in a software engineering role
• Strong understanding of SaaS, cloud technology, and full-stack web development, including trade offs across options, e.g. GCP, React, Node.js, Python, RoR
• A flexible mindset and ability to work across stacks 
• Demonstrated ability to lead and delivery technical projects and technical mentorship
• Arlington, VA location on a 2 day office + 3 day remote schedule

Useful Experience

• Knowledge of API design patterns, including RESTful APIs, GraphQL, messaging-based APIs, and other architectural integration patterns
• Understanding of architecture discipline, processes and concepts such as managing performance and reliability
• Success in a zero-to-one environment
• Recruiting, hiring, and retaining technical talent 
• Familiarity with user-centered design thinking techniques and processes

Benefits

• Target Salary Range: $120,000-$150,000/year. Equity considerations appropriate to a founding role. Exact compensation may vary based on skills, experience, and location
• Unlimited PTO and benefits including medical & dental insurance
• A startup atmosphere allowing for varied and rapid career development
• A fun and inclusive working environment
• A meaningful mission, and a team dedicated to pursuing it

If you are interested, please apply here.

Motor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. 

Safety comes first at Motor. To protect the health and safety of our people, customers, communities and partners, and to provide and maintain a workplace that is free of known hazards, Motor requires all newly-hired people or current Motor people applying for U.S.-based role(s), to be fully vaccinated against COVID-19 or be willing to be fully vaccinated against COVID-19 by their date of hire. Except where prohibited by law or not specifically covered in a collective bargaining agreement, new hires and transfers will be required to provide proof of vaccination during onboarding and periodically thereafter. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Prevention and local health authorities, as applicable.