MEMBER SUCCESS ASSOCIATE
About Motor
We’re Motor. We work with individuals, businesses, and utilities to accelerate the adoption of electric cars and a cleaner energy future. The simplest way to get an electric car, Motor affords drivers access to all of the benefits of driving electric with none of the hassle.
Job Description
As a Member Success Associate, you will focus on making sure Motor’s member-facing operations work smoothly in multiple markets. You will wear a lot of hats in this early-stage startup, with room for career growth in many different directions. You are a great communicator, have attention to detail, and will be ready to dive into multiple systems on day one.
Responsibilities
- Interact with members using customer management systems, helpdesk software, email, and telephone
- Run Motor’s service desk and respond to member inquiries during business hours
- Follow-up with potential members on partial signups and remarketing campaigns
- Manage the billing process and work with members to reconcile billing issues
- Monitor Motor’s member screening systems
- Work with local market teams to coordinate operations and vehicle deliveries
- Maintain the vehicle maintenance system and coordinate vehicle servicing with local market operations
- Contribute to the broader team as a voice for the customer, including through individual and shared quarterly systems-building objectives
Qualifications
- Bachelor degree in business administration or related field preferred
- 2-3 years of experience in operations or member services role
- Experience working across multiple inventories and customer management systems
- Experience working with remote teams across multiple time zones
- Highly organized, detail-oriented, and able to execute on a number of projects simultaneously in a fast-paced environment
- Experience with startups or mobility services
- Impeccable writing skills and the ability to clearly communicate information to different audiences
- Proficiency with Microsoft Office and Google Workspace (Drive, Docs, Sheets, etc.)
Compensation + Benefits
- Competitive salary
- Opportunities to expand your skill sets
- A startup atmosphere allowing for varied and rapid career development
- A fun and inclusive working environment
Location + Hours
- Arlington, Virginia
- Sunday-Thursday, 9am-6pm
If you are interested in applying, please send a resume and cover letter to blake@trymotor.com.
Motor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
