Frequently Asked Questions

If this is an emergency, move your car to a safe place if possible and call 911. Once the situation is under control, call us at (833) 668-6738.

Membership Review
How does Motor work?

Complete our online application form, it takes about 2 minutes and all you need is your driver’s license. Once you’ve completed the application, you’ll pick a car, your delivery date, and we’ll deliver the car to you!

What is included in a Motor subscription?

Everything besides the fuel (electricity) is taken care of, including insurance, routine maintenance, and a concierge team that’s available 24/7. We also provide you with a home charger, and cover the cost of a standard installation.

How does insurance work?

Motor insures all approved drivers with our fleet policy. Details can be provided upon request. All insurance documents are available digitally and will be in the glovebox of the car.

How long can I keep a car?

For as long as you want! Your subscription is automatically renewed monthly until you decide you would like to end the subscription.

How do I change my subscription car?

You can request to change your subscription car at any point by contacting us through your concierge or by just giving us a call. Change request billing will be prorated based on the remaining days left in your subscription month.

Signing Up
How do I join Motor?

Complete our online application form, it takes about 2 minutes and all you need is your driver’s license. Once you’ve completed the application, you’ll pick a car, your delivery date, and we’ll deliver the car to you!

Is Motor in my area?

Motor is currently only available to customers of Green Mountain Power (GMP). If you’re not a GMP customer, sign up for news and updates and we will let you know when we become available in your area.

Who is eligible?

Anyone 25 years or older, with a valid US driver’s license and good driving record.

What is the Motor subscription activation fee?

The activation fee of $400 is a one-time fee required for all new Motor subscription memberships. This includes new memberships if you have canceled and are signing up again. The fee is non-refundable and will be charged when your car is delivered. Each subscription also has a monthly fee.

Is home delivery of my vehicle available?

Home delivery is currently available to residents of Washington and Chittenden Counties. Once you’ve scheduled a delivery date, our team will bring the car to your specified location within our delivery area. We are able to offer white glove contactless delivery on request, and sanitize each car before handing you the keys to keep everyone safe. If you reside outside of Washington or Chittenden Counties, our team will work with you to determine a pick up location that works for you.

How long does the approval process take?

Generally, it takes 48 hours for our review and decision.


What do we look at in our approval process?
  • Your Motor Vehicle Record (MVR) 
  • A consumer credit worthiness report, also known as a soft credit pull  
  • Your identity  
What is a consumer credit worthiness report?

A consumer credit worthiness report sometimes known as a soft credit check or soft pull, happens when you or someone you authorize (like Motor) checks your consumer financial report. Soft inquiries don’t impact your credit scores because they do not go through the traditional credit bureaus.

Where does this information come from?

Loopit provides our Motor Vehicle Records (MVR) from 49 states, the District of Columbia, and Puerto Rico. The state of Pennsylvania restricts access to motor vehicle reports (MVRs) for drivers in their state. To obtain access to MVRs for PA drivers, there is an additional process involved for authorization, which can take up to 6 weeks to complete.

LexisNexis provides our consumer credit worthiness report and can access reports in all 50 states, the District of Columbia, and Puerto Rico. LexisNexis also provides Motor with accurate assessments of your identity by cross-referencing a photo of your ID, and a selfie along with verifying previous addresses and matching your phone number to consumer public records.

Can I get same day approval?

We are fast but not that fast. We want to get you in a Motor car, and on your way, at the same time, we need to run through our approval process. Our current approval process takes up to two business days.

Everyday Usage
How well equipped are the cars?

The packages and trim will be dependent on the electric car you select, but every car comes with a slew of features and at least 200 miles of range.

Are pets allowed in cars?

We do allow pets in the cars, but members are responsible for any damages caused by their furry friends.

What happens if my car needs maintenance?

Our full-service subscription was created so you don’t have to worry about maintenance issues while in our service territories. If you travel outside our service areas, please be advised there may be longer than normal wait times as our team provides support and potential costs may incur. If something unforeseen occurs, simply reach out to our team at (833) 668-6738 and we will take care of the rest. Please reference our terms and conditions for more information.

What happens if I get into an accident?

First, make sure that everyone is safe. Move your car to a safe place, exchange information with the other parties and notify the police. Once the situation is stable, call us at (833) 668-6738. We will handle everything with respect to the car involved in the incident.

Price & Payments
Where can I find the insurance card?

You can request a digital version of your insurance card. Hard copies of the insurance card can also be found in the glovebox.

When is payment due?

A valid credit card is required to schedule a delivery. Your first payment will be charged on the day your car is delivered to you. Subsequent payments will be charged on a monthly basis, in advance of the next month. All multi-month subscriptions are billed at the beginning of each month.

What is the minimum commitment to a Motor subscription?

Motor offers a monthly subscription service. Pay for the first 30 days and give it a try. Your subscription will renew automatically on a monthly basis after the first 30-day period. If you ever want to cancel, just let us know at (833) 668-6738 or and we will end your subscription after your current month has expired.

What about tolls?

Toll costs are passed through and charged back to the member.

Terms of Use
Is there a mileage limit per month?

All Motor subscriptions come with 1500 miles per month. There is a $0.25/mile overage charge after that threshold.

Can anyone else drive the vehicle?

Yes, eligible drivers may be registered as Secondary Drivers and added to the member’s account. This can be accomplished by contacting us at (833) 668-6738,, or through your digital concierge.

Are members responsible for their Motor subscription car?

Yes, we expect our members to take care of Motor subscription cars as if they owned them. Please drive responsibly, keep your car clean, and let us know about any minor dings or issues.

What data does Motor collect?

We want to ensure the best service and safety for all of our members. To do so, we collect data on how the car is used. For more information on terms of use, please reference our Terms and Conditions.

Charging your car
How far can I drive with my electric car on a single charge?

Our fleet has a selection of high performance electric cars. All of our cars have over 200 miles of range.

Where and how will I charge my car?

Drivers of electric cars never need to go to a gas station again! Most drivers fuel their vehicles by charging at work or at home, similar to their cell phones at night. Public charging stations are also available for longer trips or for getting a little extra juice while running errands. Charging ports vary across car manufacturers, similar to the difference in charging an Apple phone compared to an Android one. In order to use a charger, you’ll need to make sure your car’s charging port is compatible (if you ever have questions, just call us). One of the easiest ways to locate chargers is through You also can download the app on iOS and Android.

Who pays for the charging?

Members are responsible for the cost of charging their vehicle.

How do I charge at home?

At home, there are two options for charging your car. Most electric cars come equipped with a Basic charger, also called a portable Level 1 charger. This Basic charger plugs into a 120-volt outlet (the normal one in your house) to provide electricity to your vehicle. For faster fueling, you can opt for Faster, or Level 2 charger. To get these faster charging speeds, you’ll need a charger that connects to a 240-volt outlet.

Motor provides this charger and installs it in partnership with GMP — just let us know when you’re ready for installation. We currently cover the cost of a standard charger installation* for members that continue to drive an EV after their membership has ended.

*A standard installation covers up to $700 and includes a NEMA 14-50 receptacle, the first 5 ft. of wiring, and a 50-A circuit breaker.

Should I buy a charger?

While you’re a member, Motor provides a Level 2 at-home faster charger in partnership with GMP and co-ordinates the installation. Plus, the charger is yours to keep for as long as you are driving an electric car (whether that’s a Motor car or one that you own!)

Having a Level 2 at-home charger is a game changer. It’s like having a gas station right in your garage. You simply plug in at night and wake up with a charged car ready to go! Plus we will ensure your charger is connected to their discount EV rates to maximize your savings – it’s like paying about $1/gallon to fill up. 

How do I charge elsewhere? What about public charging?

We recommend using the Plugshare app on iOS and Android to locate these chargers. Plugshare compiles all the public chargers into one map and allows you to filter based on your desired parameters. For example, you can narrow the visibility to chargers that are compatible with your vehicle, or to only those with the fastest charging speeds.

How do I pay for public charging?

Depending on the provider, you will either need a credit card or the provider’s app. We’ve provided links here to download apps for companies who offer public chargers:

How fast will my car charge?

Like a cellphone, the first 80% of a car’s battery charges more quickly than the last 20%. At the same charger, your car will charge quicker when the battery is completely drained than when it is almost full. Level 3 charging is the fastest: cars can charge 80% of your battery in under 30 minutes. Level 2 charging is more applicable to getting a partial charge while you shop or full charge while you’re at work or home. Level 1 charging is great when your car spends a lot of time parked at home. If you’re using your car a lot, you’ll want to make sure you have at least one Level 2 charger accessible.

To learn more about charging your vehicle, we recommend ChargeHub’s Electric Car Charging Guide and ChargePoint’s Driver’s Checklist: A Quick Guide to Fast Charging.

Referral Program
How does the referral program work?

Refer a friend to join Motor and you both get $500 towards your Motor subscription. Please reach out to us at (833) 668-6738 to learn more.

COVID Protocol
How does Motor take the necessary safety cautions for Covid-19?

These times are unprecedented, so we have carefully planned out protocol to ensure the safety of you and our employees. We’ve reimagined your car from delivery to drive – implementing a contactless delivery experience.

We have broken down safety for you and our employees into three main focus areas.

1. People

We take the safety and wellbeing of our team and members very seriously. Our team keeps safety at the forefront of our member interactions. From properly worn masks and 6’+ distance at all times to alcohol wipes, UV lights, and foggers – we ensure all precautions are taken for your safety and ours.

2. Cleaning

We follow strict cleaning protocol including, but not limited to, disinfecting all surfaces and operating a disinfectant fogger inside our vehicles prior to delivery. Our team follows a strict checklist developed through CDC, state, and local guidance.

3. Delivery & Transport

Our team members wear masks and maintain a 6’ distance throughout the delivery. Upon arrival, we perform one final safety check of the vehicle, wipe down hard surfaces, leave the key in the passenger seat, and text our members that we are ready to give them their step-by-step vehicle introduction at a safe distance. Safe transportation of our vehicles is all about minimizing risk to our members and team.

If you have any questions you can always reach out to us on any of our social media pages, under contact us in the top right-hand corner, by phone at 833-668-6738, or by email at