Frequently Asked Questions
Everything besides the fuel (electricity) is taken care of, including insurance, routine maintenance, and a concierge team that’s available 24/7. We also provide you with a home charger, and you can learn more about our Faster Charger for qualifying members at trymotor.com/fast-charger.
Motor Drive insures all approved drivers with our fleet policy. Details can be provided upon request. All insurance documents are available in your app and will be in the glovebox of the car.
For as long as you want! We provide monthly and long-term subscriptions. Your subscription is automatically renewed monthly until you decide you would like to end the subscription.
You can request to change your subscription tier at any point by contacting us through your concierge or by just giving us a call. Change request billing will be prorated based on the remaining days left in your subscription month.
We deliver fresh cars in like-new condition to our members. Our fleet includes the most popular electric cars on the road, ranging from the Nissan Leaf to the Tesla Model Y.
Today, Motor Drive is live in the following regions:
- Indianapolis, IN and the surrounding area.
- Miami Valley area in Ohio
If you’re outside of our service area, sign up for news and updates and we will let you know when we arrive in your city.
Anyone 25 years or older, with a valid US driver’s license and good driving record.
The activation fee of $400 is a one-time fee required for all new Motor Drive memberships. This includes new memberships if you have cancelled and are signing up again. The fee is non-refundable and will be charged when your car is delivered.
Once you’ve scheduled a delivery date, our team will bring the car to your specified location within our service area. We are able to offer white glove contactless delivery on request, and sanitize each car before handing you the keys to keep everyone safe.
Generally, it takes 48 hours for our review and decision
- Your Motor Vehicle Record (MVR)
- A consumer credit worthiness report, also known as a soft credit pull
- Your identity
A consumer credit worthiness report sometimes known as a soft credit check or soft pull, happens when you or someone you authorize (like Motor) checks your consumer financial report. Soft inquiries don’t impact your credit scores because they do not go through the traditional credit bureaus.
Checkr provides our Motor Vehicle Records (MVR) from 49 states, the District of Columbia, and Puerto Rico. The state of Pennsylvania restricts access to motor vehicle reports (MVRs) for drivers in their state. To obtain access to MVRs for PA drivers, there is an additional process involved for authorization, which can take up to 6 weeks to complete.
LexisNexis provides our consumer credit worthiness report and can access reports in all 50 states, the District of Columbia, and Puerto Rico. LexisNexis also provides Motor with accurate assessments of your identity by cross-referencing a photo of your ID, and a selfie along with verifying previous addresses and matching your phone number to consumer public records.
We are fast but not that fast. We want to get you in a Motor car, and on your way, at the same time, we need to run through our approval process. Our current approval process takes two business days.
The packages and trim will be dependent on the electric car you select, but every car comes with a slew of features and at least 200 miles of range. You are always welcome to call our team at +1(833)MOTOR-EV, so that we can help you find the right car for you!
We do allow pets in the cars, but members are responsible for any damages caused by their furry friends.
Our full-service subscription was created so you do not have to worry about maintenance issues. If something unforeseen occurs, simply reach out to our team at (317)516-0145 and we will take care of the rest.
First, make sure that everyone is safe. Move your car to a safe place, exchange information with the other parties and notify the police. Once the situation is stable, call us at (317)516-0145. We will handle everything with respect to the car involved in the incident.
You can view a digital version of your insurance card under your current ride on the home screen of your app. Hard copies of the insurance card can also be found in the glovebox.
A valid credit card is required to register in the app. Your first payment will be charged on the day your car is delivered to you. Subsequent payments will be charged on a monthly basis, in advance of the next month. All multi-month subscriptions are billed at the beginning of each month.
Motor Drive is a monthly subscription service. Pay for the first 30 days and give it a try. Your subscription will renew automatically on a monthly basis after the first 30-day period. If you ever want to cancel, just let us know at (317)516-0145 or firstname.lastname@example.org and we will end your subscription after your current month has expired.
Toll costs are passed through and charged back to the member.
All Motor plans come with 1200 miles per month. There is a $0.25/mile overage charge.
Yes, we expect our members to take care of Motor Drive car as if they owned them. Please drive responsibly, keep your car clean, and let us know about any minor dings or issues through your Motor Drive App’s help section on the homepage.
Our fleet has a selection of high performance electric cars. All of our cars have over 200 miles of range.
Drivers of electric cars never need to go to a gas station again! Most drivers fuel their vehicles by charging at work or at home, similar to their cell phones at night. Public charging stations are also available for longer trips or for getting a little extra juice while running errands. Charging ports vary across car manufacturers, similar to the difference in charging an Apple phone compared to an Android one. In order to use a charger, you’ll need to make sure your car’s charging port is compatible (if you ever have questions, just call us). One of the easiest ways to locate chargers is through www.plugshare.com. You also can download the app on iOS and Android.
Members are responsible for the cost of charging their vehicle.
At home, there are two options for charging your car. Most electric cars come equipped with a Basic charger, also called a portable Level 1 charger. This Basic charger plugs into a 120-volt outlet (the normal one in your house) to provide electricity to your vehicle. For faster fueling, you can opt for Faster, or Level 2 charger. To get these faster charging speeds, you’ll need a charger that connects to a 240-volt outlet. Motor Drive can provide this charger and install it — just let us know if you’re interested in learning more! We currently provide a Faster Charger install free (up to $1,000) to our 3-month subscription members who opt-in.
If you are interested in getting a faster charger installed in your home, we can help! If you sign up for a long-term subscription, we will provide a faster charger (Level 2) and coordinate installation of the charger. You might be able to benefit from special incentives or benefits in your area.
We recommend using the Plugshare app on iOS and Android to locate these chargers. Plugshare compiles all the public chargers into one map and allows you to filter based on your desired parameters. For example, you can narrow the visibility to chargers that are compatible with your vehicle, or to only those with the fastest charging speeds.
Like a cellphone, the first 80% of a car’s battery charges more quickly than the last 20%. At the same charger, your car will charge more quickly when the battery is completely drained than when it is almost full. Level 3 charging is the fastest: cars can charge 80% of your battery in under 30 minutes. Level 2 charging is more applicable to getting a partial charge while you shop or full charge while you’re at work or home. Level 1 charging is great when your car spends a lot of time parked at home. If you’re using your car a lot, you’ll want to make sure you have at least one Level 2 charger accessible.
To learn more about charging your vehicle, we recommend ChargeHub’s Electric Car Charging Guide and ChargePoint’s Driver’s Checklist: A Quick Guide to Fast Charging.
Refer a friend to join Motor and you both get $200 towards your Motor subscription. You can find your personal referral code in your Motor Drive app under ‘Account’ > ‘Refer a friend’
These times are unprecedented, so we have carefully planned out protocol to ensure the safety of you and our employees. We’ve reimagined your car from delivery to drive – implementing a contactless delivery experience. These services are made easy through our Motor Drive app.
We have broken down safety for you and our employees into three main focus areas.
We take the safety and wellbeing of our team and members very seriously. Our team keeps safety at the forefront of our member interactions. From properly worn masks and 6’+ distance at all times to alcohol wipes, UV lights, and foggers – we ensure all precautions are taken for your safety and ours.
We follow strict cleaning protocol including, but not limited to, disinfecting all surfaces and operating a disinfectant fogger inside our vehicles prior to delivery. Our team follows a strict checklist developed through CDC, state, and local guidance.
3. Delivery & Transport
Our team members wear masks and maintain a 6’ distance throughout the delivery. Upon arrival, we perform one final safety check of the vehicle, wipe down hard surfaces, leave the key in the passenger seat, and text our members that we are ready to give them their step-by-step vehicle introduction at a safe distance. Safe transportation of our vehicles is all about minimizing risk to our members and team.